Refund, Cancellation, and Subscription Policy

1. Scope

The Company may offer:

• recurring subscriptions;
• one-time paid digital services;
• premium access sections;
• add-ons or upgrades;
• program-related paid services, where applicable.

Specific pricing and billing terms will be shown at the point of purchase.

2. Subscription Billing

If you purchase a subscription:

• you authorize recurring billing at the stated interval;
• billing continues until cancellation or termination in accordance with the applicable terms;
• pricing may change for future billing periods with notice where required by law.

3. Cancellation by User

Unless otherwise stated at checkout or in a separate agreement:

• users may cancel recurring subscriptions prospectively;
• cancellation stops future renewals but does not automatically create a refund for the current billing period;
• access may continue until the end of the paid term, unless suspended earlier for cause.

4. One-Time Purchases

One-time digital services, assessments, add-ons, premium unlocks, or custom work may be non-refundable once access has been granted, delivery has started, or the service has been substantially performed, except where required by applicable law.

5. Refunds

Refunds may be provided only where:

• required by applicable law;
• charged in error;
• duplicate payment occurred;
• the Company expressly agrees otherwise in writing.

Refund requests may be denied where:

• the user received access to digital content or platform features;
• the relevant service was already delivered, initiated, or substantially performed;
• suspension or loss of access resulted from a breach of Terms of Use.

6. Free Trials and Promotional Access

If free trials, discount codes, waivers, or promotional access are offered, their duration, conditions, and expiry will be determined by the specific offer. Unless explicitly stated otherwise, promotional access does not create a right to continued discounted pricing beyond the stated term.

7. Company Right to Suspend or Terminate

We may suspend or terminate access where:

• payment fails or remains overdue;
• fraud or abuse is suspected;
• the user violates applicable terms;
• continued access creates legal, operational, or security risk.

Suspension or termination for cause does not create a refund right unless required by law.

8. Chargebacks

If a user initiates an unjustified chargeback or payment reversal, we may suspend access while the matter is reviewed and may recover associated costs where legally permitted.

9. Requesting Cancellation or Refund Review

To request cancellation support or a refund review, contact:

Seanovation

Billing email: PENDING: Billing email

Include:

• full name;
• email used for purchase;
• date of payment;
• amount charged;
• reason for the request.

10. Changes to This Policy

We may update this Policy from time to time. The revised version becomes effective when published on the website.